Quest is the UK Quality Scheme for Sport and Leisure. It is the industry leading tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework.

 
There are two models:

1. The Facility Management (FM) model is aimed at the management of any facility which provides an activity for customers; public, private, trust and voluntary sector.
2. The Sports Development (SD) model is aimed at the management of any team which provides or facilitates participation in an activity; public, private, trust and voluntary sectors. 

Although initially designed for the sports and leisure industry, the good practice is flexible enough to relate to all cultural activities.

 
Each of the areas identified above has both a self-assessment improvement programme, and the opportunity for an independent external assessment.

The scheme has been established for over 10 years and has been managed by pmpgenesis under contract to the home country sports councils since 1999.

The National Benchmarking Service (NBS) is a partnership approach to providing critical data on the performance of leisure facilities. The partnership brings together the expertise of Sport Industry Research Centre (SIRC) at Sheffield Hallam University, Ipsos MORI and pmpgenesis to work on behalf of Sport England and provide a seamless, rigorous and valuable collection and analysis of participation, financial and customer satisfaction data.

The QuestNBS team can be contacted on 0800 013 2766. For more detailed information visit the Quest and NBS websites www.questnbs.info.